Merchant FAQs

Ally is a Software-as-a-Service (SaaS) platform that does not charge commissions or per-transaction fees. Businesses keep 100% of their revenue when using Ally. We only charge a small, flat monthly fee.

At Ally, merchants own 100% of their data and relationships with customers. Merchants can access data through the Merchant Portal we provide post-registration. Alternatively, merchants can contact us at any time to get their data exported.

Most competitors charge per-transaction fees and commissions but with Ally, merchants keep 100% of their revenues. Another difference is that Ally focuses on providing enterprise software and not direct-to-consumer services. This way merchants can manage their own reputations and ensure customer satisfaction themselves. Our software is designed to empower merchants to increase revenues while being able to access a nationwide network of dedicated drivers.

Ally has over 110,000 drivers nationwide. They are available 24/7 to take orders and ensure customers get their orders in a timely manner. 

Similar to merchants, drivers get 100% of their delivery fee and tips. Hence, they make more money than they would have driving for other platforms. Drivers can choose to use either standard or instant payout. They have full transparency to the orders, deliveries, and tips that they have received.

Drivers keep 100% of the delivery fees and tips quoted to the customer. If a customer is paying $5 in delivery and $4 in tips, then the driver earns $9 for that order. On average, Ally drivers earn around 42% more compared to other platforms. This results in less stressed drivers who can redirect their energy into providing stellar customer service.

Since we do not charge commission fees on any of the transactions themselves, Ally offers cheaper transaction and delivery fees for the end consumer.

We build our web/android/iOS applications to be completely customizable from colors, placements, specials, coupons, menu items, options, etc. Whatever you want, you can build with us! Your imagination is your only restriction!

Yes, we have corporate partnerships with Square, Revel, and many other popular POS systems.

Yes, our system can send custom-branded SMS, MMS, and tracking link notifications to your customers. We can integrate with a supported SMS provider or you can use our provider and pay for the messages you send at a wholesale cost. Merchants only pay what it costs Ally to send the messages on their behalf.

We definitely can! Our 24/7 support staff are available to answer any questions as well as provide any last-minute changes to the platform. We can also help assist you in learning and adapting the application to fit your brand, marketing, and anything else you would like!

No. Because we believe in continually earning your business, everything is month-to-month, and you can cancel at any time.

If we raise our prices at any time, you’ll be grandfathered in for five years at your current rate.

If we raise our prices at any time, you’ll be grandfathered in for five years at your current rate.

Yes! Ally has a sophisticated referral/brand ambassador/affiliate program, where we do a revenue sharing arrangement with anyone who refers us to customers. If you’re interested, please reach out to us via email ([email protected]) and we’ll get you set up right away.

Yes, Merchant Ally is an iOS/android application that allows Merchants to print labels and receipts, get access to all details linked to the order, and track drivers’ trips. There’s also a built-in chat feature that allows businesses to converse with customers, allowing merchants to maintain their own business-customer relationships.

There is an additional charge for any SMS notifications being sent out, but this is charged at the wholesale direct price. You only pay what it costs Ally to send the messages on your behalf.  Alternatively, you are welcome to use any supported SMS provider and pay them directly for messages sent.

Yes, Ally’s software suite allows merchants to completely manage loyalty experiences with customers. Our loyalty program includes promotions, points, coupons, rewards, redemptions, and more. We even allow customers to transfer points to other customers – a feature that no other platform has.

Yes, as a merchant, we have full support for most major cryptocurrencies. Contact your Ally representative to learn more about how to set this up.

We definitely do! Ally provides a proprietary printer solution that allows you to install any printer at your front desk, kitchen or any other place you want. As long as it can connect to the internet, we can print from it. Our printer solutions are also customizable to include business-specific information in your receipts.

For any delivery order, there is no fixed delivery radius. Merchants can set any delivery radius they like, so long as they are willing to accept the associated delivery fees. We do, however, recommend against extending the delivery radius so wide that it might impact service quality on delivery of perishable goods (such as food).

Yes. We service all metropolitan areas in the US and even some secondary towns with large enough populations. International expansion plans include Canada, Australia, Armenia, and Mexico, with more countries to follow.

Our software is capable of filtering and routing orders to drivers who are qualified and capable of delivering alcohol. We also deliver other substances such as pharmaceuticals and can track chain-of-custody throughout the delivery process. We also use facial recognition to allow for 100% certainty that the product was delivered to the correct person. To learn more about this, please contact your account representative.

Yes, our software supports time-based, schedule-based, window-based, and route-based deliveries that are completely customizable to your business model.

Yes, if you have multiple locations and/or large delivery volume, Ally can provide volume discounts. High order volume by brand provides increased order frequency and consistency, increasing earnings and sense of stability for our drivers.  This enables us to pass that benefit back to our Merchant partners.