Monthly Newsletter – December 2021

Project Development Updates

Service Ally Enhancements

• In order to allow for more user control over the timing of payments, we’re integrating with Fiserv to provide two new options: Standard Transfer and Instant Transfer.
  • Standard Transfer will allow users to initiate payments that are delivered in 1-2 business days.
  • Instant Transfer will allow users to initiate same-day payments.
  • Users will now be able to save multiple bank accounts to their profile and set a default account for Standard Transfers.
  • When initiating either new transfer type, users will have the option to choose from any of the saved Debit Cards / Bank Accounts as a destination for the transferred funds.
• An entirely revamped Earnings section, including the new Earnings Progress summary that allows you to keep track of your earnings for today, this week, and this month as you complete orders. We’ve also renamed subsections, headers, and added clarifying information to help answer the questions we get most frequently.
• A streamlined user support process that automatically funnels your questions to the appropriate internal personnel after you submit for reduced response times.
• Added language translation capabilities and are in the process of translating the various text elements in our app. Groundwork has been laid for rapid rollout of translation into other languages.
• Streamlined notifications settings that better respect user preferences.
• Numerous small fixes and improvements to make the user experience better.

Store App: Gift Card Sale and Redemption

• New digital and physical gift certificate product types and supporting options to define available amount increments, gift messages, and more.
• Integration with your established brand logos, colors, and messaging to ensure customers get the full brand experience when they buy.
• Email or SMS send options for digital cards which can also be included as part of any standard pickup or delivery order.
• Easy redemption in-app directly during checkout or to save to the customer user profile for later use.
• Remaining card balance both at checkout and for saved cards in the user profile.
• Card number validation to ensure against duplicate card usage.

Store App: Reservations and Dine-In Orders

• Merchants now have the ability to accept online reservations, allow patrons to remotely join their waitlist, and pre-order food/drinks for reservations, as well as manage dine-in orders, group orders, and check splitting via the whitelabel Store app.

New Clients Onboarded